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Technical Consultant

2 months ago

Adelaide, South Australia EML Full time
About the Role

We are seeking a highly skilled Technical Advisor to join our team at EML. As a Technical Advisor, you will play a critical role in providing expert guidance and support to our team members to ensure the delivery of high-quality customer experiences.

Key Responsibilities
  • Provide technical guidance and coaching to team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
  • Work closely with our L&D team to develop and implement training programs and modules to enhance the technical competence of our team members.
  • Contribute to the improvement of business outcomes by identifying opportunities for improvement and working with various departments to develop alternative claim strategies.
  • Provide technical expertise to support the delivery of high-level customer experiences and ensure compliance with legislative and regulatory requirements.
  • Participate in employer claims reviews and provide technical support to ensure robust decision-making.
  • Work with our Project Office to develop and update business processes to optimize outcomes for all stakeholders.
Requirements
  • A minimum of 2 years' experience working in the workers' compensation industry.
  • Strong technical experience in workers' compensation claims.
  • Experience coaching and mentoring team members in the workers' compensation industry.
  • Demonstrated understanding and application of the Return to Work Act 2014 and associated regulations.
  • Demonstrated expertise in at least one area of claims management or a technical specialist background.
About EML

EML is a vibrant and collaborative organization that values diversity and inclusion. We offer a range of benefits, including a corporate wellbeing program, access to discounts at over 350 retailers, and comprehensive learning and development support.