Korean Speaking Medical Information Specialist: Expedite Scientific Breakthroughs
3 weeks ago
Overview: ProPharma Group is a leading Research Consulting Organization (RCO) that empowers biotech, med device, and pharmaceutical organizations to advance scientific breakthroughs and introduce new therapies. As the world's largest RCO, we partner with our clients through an advise-build-operate model across the complete product lifecycle.
Role Summary: We are seeking a highly skilled Korean Speaking Multilingual Medical Information Specialist (MMIS) to join our Medical Information Contact Center team. The successful candidate will be responsible for delivering medical information services to external customers, including health care professionals and consumers, while ensuring compliance with regulatory requirements, industry standards, and client/internal policies.
Key Responsibilities:
- Respond to unsolicited customer requests for medical and safety information via various channels, including telephone, website/e-mail, letter, fax, and scientific meetings.
- Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client/internal policies.
- Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner.
- Translate English documents into Korean or vice versa and deliver these translated responses either on the phone or in writing.
- Ensure tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs.
- Formulate and provide accurate responses utilizing approved labeling and company standard responses, published literature, and other data.
- Log all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems.
Requirements:
- Bachelor's degree in Life Sciences or equivalent experience.
- Mother tongue in Korean.
- Fluent in English.
- Strong translation skills.
- Excellent verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service skills.
- Ability to write in a fluent and grammatically correct manner in Korean.
- English language proficiency.
Working Conditions:
- Familiarity with medical terminology, pathophysiology, pharmacology, regulations, and industry standards.
- Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability.
- Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing, and organizational skills.
- Proactive with demonstrable ability to independently identify problems and suggest effective solutions.
What We Offer:
- A competitive salary of $60,000 - $80,000 per annum, depending on experience.
- A dynamic and supportive work environment that fosters growth and development.
- The opportunity to work with a global leader in the pharmaceutical industry.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
About Us: ProPharma Group is an equal opportunities employer committed to diversity, equity, and inclusion. We celebrate our differences and strive to create a workplace where each person can be their authentic self. If you are a motivated and dedicated individual who is passionate about making a difference in the lives of patients, we encourage you to apply.
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