Real-Time Data Analyst Position

1 week ago

Brisbane, Queensland, Australia beBeeDataDriven Full time $80,000 - $123,456
**Telephony Real-Time Analyst Role Summary:**

We are seeking an analytical professional to join our claims operations department as a Telephony Real-Time Analyst. This role will provide critical insights into call centre performance, identifying areas for improvement and driving operational efficiency.

The ideal candidate will possess a strong analytical mindset, excellent communication skills, and at least 2 years of experience in a similar analytical position within a contact centre environment.

Key Responsibilities:
  • Interpret data and identify trends using strong analytical skills
  • Proficiency in using telephony monitoring and reporting tools (e.g., Genesys, Avaya)
  • Effective communication and interpersonal skills with stakeholders at all levels
  • Strong problem-solving and decision-making skills
  • Ability to work independently and as part of a team
  • Experience with data visualisation tools (e.g., Power BI, Google suite)
  • Knowledge of contact centre best practices and quality assurance principles
Collaboration and Communication:
  • Communicate findings and recommendations to the Claims Operations team and other stakeholders
  • Collaborate with other departments to ensure alignment and support for contact centre initiatives
  • Support telephony initiatives to ensure business requirements are articulated and understood
  • Proactively identify and address any potential issues or concerns
  • Make informed decisions about prioritising capability development
  • Monitor and evaluate capability development progress by tracking progress against goals and making adjustments as needed

  • Telephony Real Time Analyst

    1 week ago

    Brisbane, Queensland, Australia Auto & General Insurance Full time

    **The role**As our new Telephony Real-Time Analyst, you will play a critical role in supporting the Recoveries and Settlements claims operations department by providing real-time insights into call centre performance and identifying areas for improvement.You will:- Monitor call centre performance in real-time using various telephony tools and dashboards...

  • Telephony Real Time Analyst Settlements

    1 week ago

    Brisbane, Queensland, Australia Auto & General Holdings Full time

    The Telephony Real-Time Analyst plays a critical role in supporting the Recoveries and Settlements claims operations department by providing real-time insights into call centre performance and identifying areas for improvement. This role requires a strong analytical mind, excellent communication skills, and a passion for driving operational...

  • Data Analyst

    7 days ago

    Brisbane, Queensland, Australia Bebeedataanalyst Full time

    Data Analyst PositionPosition Overview:The Data Analyst role is a key component of our organisation's data-driven decision making process. As a Data Analyst, you will be responsible for analysing and interpreting complex data sets to identify trends and patterns, and develop data visualisations to communicate insights to stakeholders.Main...

  • Data Analyst

    1 week ago

    Brisbane, Queensland, Australia beBeeDataAnalyst Full time $132,034

    Data Analyst PositionPosition Overview:The Data Analyst role is a key component of our organisation's data-driven decision making process. As a Data Analyst, you will be responsible for analysing and interpreting complex data sets to identify trends and patterns, and develop data visualisations to communicate insights to stakeholders.Main...

  • Real Assets Business Data Analyst

    4 days ago

    Brisbane, Queensland, Australia beBeeData Full time $90,000 - $125,000

    Business Data Insights RoleBrisbane is the hub for our innovative and diversified real assets business, consistently delivering above-market average returns across a diverse portfolio.About the PositionWe're seeking an experienced Data Analyst to join our team. Reporting to the Investment Manager, you'll be responsible for:Collaborating with stakeholders to...

  • Telephony Real Time Analyst

    7 days ago

    Brisbane, Queensland, Australia Auto & General Holdings Full time

    **About the Role**The role works collaboratively with the Motor Claims Operations Leadership Team to act as the 'eyes and ears' of the various contact centre operations, monitoring key performance metrics and identifying trends and potential issues as they happen.The role will be required to operate across three sites (North Lakes, Kawana, and...

  • Remote Data Cartography Position

    5 days ago

    Brisbane, Queensland, Australia beBeeData Analyst Full time $40,000 - $70,000

    Job Opportunity: Digital Cartographer">We are seeking a detail-oriented professional with research skills and geographic knowledge to enhance the quality of digital maps. The role involves web-based tasks, data verification, and information evaluation.">Key Responsibilities:">">Conduct online research using search engines and websites">Verify and compare...

  • Data Analyst

    1 week ago

    Brisbane, Queensland, Australia Troocoo Pty Ltd Full time

    Collaborative and customer focussed role- Permanent position with lots of benefits- Brisbane CBD office with hybrid workingTroocoo is proud to partner with this leading organisation within the Financial Services sector, to bring to market this permanent Data Analyst opportunity.Reporting to the Manager - Financial Crime Detection, this role will give you the...

  • Data Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Hutly Full time $90,000 - $120,000 per year

    Company Description Hutly is Australia's market-leading real estate contracts, data and payments platform. Our mission is to create a more equitable and transparent property ecosystem, helping everyone access safe, stable, and certain shelter. Across our brands—including Victoria's premier real estate data business PropertyData, Bondable, ADL Forms, and...

  • Data Quality Analyst

    3 days ago

    Brisbane, Queensland, Australia Optimum Patient Care Australia Full time

    The Data Quality Analyst will locate, access and review secondary real world data sources within the Observational & Pragmatic Research Institute, providing opportunities for process improvement.