Real-Time Data Analyst Position

1 week ago

Brisbane, Queensland, Australia beBeeDataDriven Full time $80,000 - $123,456
**Telephony Real-Time Analyst Role Summary:**

We are seeking an analytical professional to join our claims operations department as a Telephony Real-Time Analyst. This role will provide critical insights into call centre performance, identifying areas for improvement and driving operational efficiency.

The ideal candidate will possess a strong analytical mindset, excellent communication skills, and at least 2 years of experience in a similar analytical position within a contact centre environment.

Key Responsibilities:
  • Interpret data and identify trends using strong analytical skills
  • Proficiency in using telephony monitoring and reporting tools (e.g., Genesys, Avaya)
  • Effective communication and interpersonal skills with stakeholders at all levels
  • Strong problem-solving and decision-making skills
  • Ability to work independently and as part of a team
  • Experience with data visualisation tools (e.g., Power BI, Google suite)
  • Knowledge of contact centre best practices and quality assurance principles
Collaboration and Communication:
  • Communicate findings and recommendations to the Claims Operations team and other stakeholders
  • Collaborate with other departments to ensure alignment and support for contact centre initiatives
  • Support telephony initiatives to ensure business requirements are articulated and understood
  • Proactively identify and address any potential issues or concerns
  • Make informed decisions about prioritising capability development
  • Monitor and evaluate capability development progress by tracking progress against goals and making adjustments as needed

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