Customer Service Representative
4 weeks ago
About the Role
As a Customer Service Officer with Ashdown People, you will be the voice of our company when helping with customers. Your responsibilities will include:
- Handling escalated customer complaints and inquiries from various channels.
- Providing and coordinating solution services to customers.
- Following the warranties and returns policy to provide good customer outcomes.
- Carrying out administrative duties such as data entry and follow up calls.
- Maintaining and updating customer records in the system, including notes about interactions.
About You
We are looking for a confident, calm and respectful negotiator who is able to work as part of a team as well as operate with little supervision. You will have:
- 3+ years' experience in a customer service, call centre.
- Proven experience dealing with difficult customers and conflict resolution.
- Experience in practical application of the ACL (Australian Consumer Law) in either a retail or manufacturer environment (highly desirable).
- A high level of written and verbal English.
What's in it for you?
This role offers the opportunity to work for a global brand, with a competitive pay rate and brand new offices next to the station.
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