Payments Resolution Specialist

1 day ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $120,000

At REA Group, we are changing the way people experience property. Our Customer Payments team plays a critical role in guiding customers through the payments and debt recovery process in a fast-paced environment.

The successful candidate will be responsible for supporting customers to resolve and negotiate payments, deadlines or payment plans. This involves monitoring queues, interpreting reports, making data-driven decisions, and managing daily workload efficiently.

They will also be responsible for proactively managing a high volume of inbound and outbound collection calls, assessing customer files, and administering collection solutions while ensuring all customer data is up-to-date and industry compliance standards are met.

Candidates will have the opportunity to develop a deep understanding of our products and technology, collaborate with internal teams to identify issues, and escalate to the appropriate channels.

Requirements

  • 1-2 years' experience in a similar collections role or support position managing queues.
  • Strong organisational and time management abilities with excellent verbal and written communication skills.
  • Task-focused, people-first, and passionate about delivering exceptional customer experiences.
  • A good listener who can understand customers' underlying problems even if they are not clearly communicated.
  • Proficient and comfortable with technology.

What We Offer

  • A flexible approach to working.
  • Flexible leave options including birthday leave and purchasing additional leave.
  • Flexible parental leave offering for primary and secondary carers.
  • Our program offers employees volunteering leave, community grants, matched payroll giving, and our café donates 100% of revenue to charity.
  • Hackdays to bring big ideas to life.

Diversity, Equity, and Inclusion

We strive to provide a working environment that values diversity, equity, and inclusion. If you've got the skills, dedication, and enthusiasm to learn but don't necessarily meet every single point on the job description, please get in touch.

About Us

We specialise in property services and partner with teams globally to innovate.

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