Experience Designer

2 days ago

Sydney, New South Wales, Australia beBeeCustomerCentricity Full time $80,000 - $120,000

Create meaningful experiences that drive business success.

Role Overview

We are seeking a Service Designer to partner with cross-functional teams and embed customer experience best practices in product and service development, improvement programs, and operational processes. This role requires a deep understanding of customer needs and pain points across the entire customer lifecycle.

  • Develop and maintain a CX toolkit consisting of key artefacts such as customer journey frameworks, customer needs repositories, and DVF canvases.
  • Create service blueprint templates and customer journey maps based on customer research.
  • Support the application of CX methodologies and tools across people and processes.
  • Undertake gap analysis and facilitate cross-functional workshops to identify gaps and opportunities against customer experience standards.

This role is ideal for those who are passionate about delivering exceptional customer experiences and have a strong understanding of design principles and methodologies.

We offer a flexible hybrid work environment, access to training and development opportunities, and a competitive salary package.

A successful candidate will possess:

  • A deep understanding of customer needs and pain points.
  • Strong knowledge of design principles and methodologies.
  • Excellent communication and collaboration skills.

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