Technical Support Specialist

2 weeks ago

Logan City, Queensland, Australia beBeeCustomer Full time $80,000 - $100,000

As an IT professional looking to advance your career, this role offers a unique opportunity to join a dynamic team and contribute to the company's success.

The IT Service Desk Officer will play a vital part in providing timely support to internal teams, ensuring they have the tools and knowledge necessary to perform their duties effectively.

This position is perfect for someone who values innovation, teamwork, and personal growth, with a passion for delivering excellent customer service.

About the Role

Key responsibilities include:

  • Providing responsive phone and email support
  • Diagnosing and resolving hardware and software issues
  • Managing user accounts, access permissions, and password resets
  • Logging and tracking service requests accurately
  • Escalating complex issues when needed
  • Creating clear documentation and helpful knowledge base articles
  • Staying up-to-date with emerging technologies and best practices

Required Skills and Qualifications

Applicants should possess:

  • At least 2 years of experience in an IT Helpdesk/Desktop Support role
  • A qualification in an ICT-related field
  • Strong skills in Windows, Office 365, Active Directory, and cloud environments
  • A current Driver's Licence (site visits may be required)
  • A genuine passion for delivering exceptional customer service

Why This Opportunity?

  • Join a national team that values collaboration and purpose
  • Grow your career in a company that invests in your development
  • Enjoy variety and challenge supporting multiple sites and systems
  • Make a meaningful impact every day
  • Work in a friendly, office-based environment

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