IT Support Services Manager

5 days ago

Logan City, Queensland, Australia beBeeApplication Full time $120,000 - $150,000
Senior Application Services Manager

This role requires a leader who can manage and contribute directly to problem-solving, oversee a small team of application support specialists while building a deep understanding of our in-house and third-party systems.

Key Responsibilities:

  • Lead and mentor a small application support team while contributing directly to problem-solving.
  • Develop a comprehensive understanding of our in-house and third-party systems, providing staff and customers with effective support.
  • Spearhead the rollout of new business processes and software systems.
  • Document system functionality and support processes to build organisational knowledge.
  • Monitor and support key operational tasks such as EDI (Electronic Data Interchange).
  • Perform root cause analysis to identify opportunities for continuous improvement.
  • Provide help desk support across systems, networking, and core office technologies.
  • Allocate tasks, track progress, and ensure timely resolution of issues.

About You

You are someone who enjoys being both a doer and a leader — equally comfortable troubleshooting technical challenges and motivating others to succeed. You will bring:

  • Experience leading or mentoring IT support teams.
  • A mix of hands-on experience with modern web-based applications and older legacy systems.
  • Strong communication skills, with the ability to explain technical issues clearly and empathetically.
  • A customer service mindset and ownership mentality — you see issues through to completion.
  • A tertiary qualification in IT or equivalent experience.

Your Technical Toolkit

  • Essential: Windows 10/11, SQL, RESTful Web APIs.
  • Valued (but not required): Library Management Systems, Networking, Jira, Confluence, Service Desk.

What We Offer

A hands-on leadership role with plenty of variety in your day, work-life balance, professional growth opportunities, and wholesale perks.

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