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Operational Leadership Role

2 months ago

Rockhampton, Queensland, Australia CQUniversity Australia Full time
About the Role

CQUniversity Australia is seeking a motivated individual to lead a student support team and provide operational leadership of student engagement services. As a key member of the Student Engagement team, you will work closely with management to support student-focused engagement activities and associated projects across the university.

Key Responsibilities
  • Lead a student support team to guide and support students throughout their time at university, ensuring they achieve their education goals.
  • Develop and maintain effective relationships with colleagues and clients from all levels and backgrounds, delivering a responsive customer service.
  • Collaborate with management to design and implement student engagement strategies, promoting a positive and inclusive university experience.
  • Monitor and evaluate the effectiveness of student engagement services, identifying areas for improvement and implementing changes as needed.
  • Stay up-to-date with industry trends and best practices in student engagement, applying this knowledge to inform strategic decisions.
Requirements
  • Proven experience in leading, guiding, and developing a small team within a student support environment.
  • Excellent written and verbal communication skills, with the ability to problem-solve and think critically.
  • Demonstrated ability to work efficiently, cooperatively, and collaboratively in a team-based work environment.
  • Understanding of the needs of a culturally diverse university community, with a commitment to promoting inclusivity and equity.
  • Proficient in the operation of computer software programs and capacity to learn various university systems, processes, and resources.
What We Offer
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including 6 weeks annual leave and generous carers leave.
  • A comprehensive employee assistance program, providing support for mental health and wellbeing.
  • Access to professional development opportunities, including training and conference attendance.