Operations Leadership Role

2 weeks ago


Rockhampton, Queensland, Australia The Good Guys Full time

At The Good Guys, we're driven by a purpose to help families thrive. As a key part of Australia's largest and fastest-growing electrical and appliance retailer, our over 3,500 employees across more than 100 stores work together to deliver exceptional customer experiences.

We've been operating since 1952, building on our heritage of delighting customers and 'doing good' while continually striving to be Australia's strongest-growing total home solutions electrical retailer.

As a leader at The Good Guys, you'll be part of a supportive, transparent, and inclusive team that prioritizes employee growth and development.

We offer a competitive salary package, a leading commission structure for sales positions, and generous team member discounts across The Good Guys and JB Hi-Fi.

Our teams work with exciting, industry-leading products and brands from Apple to Dyson, Samsung, Nespresso, Weber, and more.

We're committed to giving back to the community through our 'Doing Good' and 'Helping Hands' workplace giving programs, with every dollar donated matched by the company.

As a leader, you'll have access to ongoing training and development opportunities from day one, as well as the chance to build a long-term career across the broader The Good Guys/JB Hi-Fi group.

About The Role

As a key member of our leadership team, you'll drive a positive, sales-focused culture and deliver profitable sales growth across our store operations.

Your Responsibilities

  • Develop and lead the Warehouse and Administration teams to drive knowledge and capability
  • Create a positive store atmosphere to deliver exceptional customer experiences and effectively manage customer complaints and queries
  • Ensure compliance and legislative requirements are met in our stores
  • Monitor store activities to align with our core policies and standard operating procedures
  • Establish and oversee effective warehouse inventory management processes and systems

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