Senior Digital Experience Designer

3 weeks ago

Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full time

About Sg Fleet Australia Pty Ltd

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We are a financial services company specializing in fleet management, vehicle leasing, and salary packaging. Our presence spans across Australia, the UK, and NZ, with a total portfolio under management of $2.5 Billion and over 1200 employees.

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What We Offer

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  • A competitive salary of AU$90,000 - AU$110,000 per annum
  • Up to four extra days of leave each year for wellness and relaxation
  • Industry-leading 20 weeks of paid parental leave
  • Savings through vehicle salary packaging
  • Monetary service milestone awards
  • Recruitment referral bonus
  • Discounted mobility products and services
  • Flexible work arrangements
  • Career progression opportunities
  • Education support towards your growth
  • Two paid volunteer days each year
  • Health and well-being support
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About the Role

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You will be responsible for assisting in the design of B2B and B2C digital experiences as an embedded designer within our broader business. You will work closely with department heads, solution delivery, marketing, voice of customer, and technical leads to lead UX design best practice as we transform to a customer-centric organization.

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Main Responsibilities

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  • Develop deliverables that support UX research, UI design, and user testing, including user journey maps, user flows, wireframes, low-fidelity and high-fidelity prototypes, usability reports
  • Advocate for Human-Centered Design methods to further a customer-centric culture
  • Collaborate with VoC (voice of customer) team to perform user studies and conduct concept and usability testing to understand the impact of design as we test with users
  • Participate in workshops and thought leadership activities across the company to define user experience strategies and solutions
  • Establish and promote design guidelines, best practices, and standards alongside the management of SG Fleet's digital design system
  • Find creative ways to solve UX problems and integrate design system elements to execute all visual design stages from concept to final hand-off to delivery teams
  • Work with delivery teams to support the implementation of designs
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Requirements

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  • Experience as a Product designer, UX/UI Designer, or similar role
  • Proficiency in Figma using and supporting design systems
  • Understanding of agile development methodologies
  • Able to champion inclusivity, creating designs that meet WCAG 2.1 AA standards and demonstrating empathy for all users
  • A problem-solving aptitude with the ability to handle ambiguity
  • Effective stakeholder management at all levels, including executive team level
  • Comfortable conducting and summarizing insights from qualitative and quantitative research
  • Excellent communication skills to drive customer-first design principles across the business
  • Qualification in Product Design, Human Computer Interaction, UX/UI design, or a related discipline
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About Us

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We are a proud equal opportunity employer offering work-life balance and career development opportunities. To increase your chances of selection, please apply early. A pre-employment screening is required for the successful applicant.

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