Customer Service Career Professional

1 week ago


Melbourne, Victoria, Australia beBeeCareer Full time $80,000 - $120,000

Job Overview

We are seeking an accomplished Career Professional to spearhead our Customer Experience team, delivering exceptional customer service and support.

Main Responsibilities:

  • Lead and develop direct reports to build a high-performing team that delivers outstanding customer experiences.
  • Foster innovation and change, driving a culture of continuous improvement.
  • Collaborate with cross-functional teams to achieve exceptional results.
  • Conduct quality assurance audits to ensure excellence.

Essential Skills and Qualifications:

  • 3-5 years of experience in customer experience management, customer service leadership, preferably within a Contact Centre or Data Entry/Administration environment.
  • Exceptional communication, interpersonal, and leadership skills.
  • Ability to build strong relationships with cross-functional teams.
  • Strong internal and external stakeholder management.
  • A passion for customer solutions and a commitment to ongoing improvement.

Employee Benefits:

  • Access to a range of benefits and perks, including a benefits platform, fitness passport, corporate health insurance discounts, banking benefits, and novated leasing salary packaging.
  • Confidential health and wellbeing support through our Employee Assistance Program.

Diversity and Inclusion Commitment:

  • We are an equal opportunity employer dedicated to creating an inclusive workplace.
  • We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation, or gender identity.


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