
Customer Service Career Professional
1 week ago
Job Overview
We are seeking an accomplished Career Professional to spearhead our Customer Experience team, delivering exceptional customer service and support.
Main Responsibilities:
- Lead and develop direct reports to build a high-performing team that delivers outstanding customer experiences.
- Foster innovation and change, driving a culture of continuous improvement.
- Collaborate with cross-functional teams to achieve exceptional results.
- Conduct quality assurance audits to ensure excellence.
Essential Skills and Qualifications:
- 3-5 years of experience in customer experience management, customer service leadership, preferably within a Contact Centre or Data Entry/Administration environment.
- Exceptional communication, interpersonal, and leadership skills.
- Ability to build strong relationships with cross-functional teams.
- Strong internal and external stakeholder management.
- A passion for customer solutions and a commitment to ongoing improvement.
Employee Benefits:
- Access to a range of benefits and perks, including a benefits platform, fitness passport, corporate health insurance discounts, banking benefits, and novated leasing salary packaging.
- Confidential health and wellbeing support through our Employee Assistance Program.
Diversity and Inclusion Commitment:
- We are an equal opportunity employer dedicated to creating an inclusive workplace.
- We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation, or gender identity.
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