Repair Coordinator Specialist

Are you looking for a rewarding career that combines technical expertise with customer-focused teamwork?

Metso is seeking a skilled Repairs Coordinator to join our dynamic team in Henderson. In this role, you will be responsible for coordinating repairs, liaising with customers and internal stakeholders, and ensuring seamless communication throughout the repair process.

• Liaise with customers, superintendent, and/or subcontractors regarding jobs arriving for repair.
• Create and issue work packs to internal workshops or vendors for stripping and assessing items.
• Obtain relevant drawings and technical information, and develop repair scopes of work.
• Create cost estimates and detailed customer proposals.
• Undertake planning and scheduling activities in conjunction with the relevant team members and external teams/vendors.
• Issue job packs with repair scopes of work and drawings to internal workshops and sub-contractors under the Metso document control system.
• Maintain the team job register to the required standards in a timely fashion.
• Answer technical queries from workshops and vendors, and advise on repair methods.
• Conduct QA/QC inspections, ensuring all repairs meet Metso standards, and liaise with Engineering and product support as necessary.
• Inspect all jobs prior to dispatch, and sign off relevant documentation.
• Create Manufacturer's Date Records (MDRs) for each job.
• Review the profit margin achieved for each job.
• Be an active team member during team meetings.
• Attend customer meetings, update on job progress, and answer technical queries.
• Investigate all negative customer feedback, put in place corrective actions to prevent reoccurrence, and respond appropriately to the customer.

• Essential: 5 years' repairs experience and associated skills - could be in a similar position or someone with a trade certificate.
• Customer liaison skills.
• Planning and scheduling skills.
• Desirable: Metso product experience.
• QA/QC auditing experience.
• Welding/Machining/Fitting knowledge.

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental wellbeing services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

We are a frontrunner in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated, and driven. We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential.