Expert Workforce Planner Position

6 days ago

Melbourne, Victoria, Australia beBeeStrategic Full time $124,180 - $148,680

Workforce Planning Expert

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About the Role:

The primary objective of this position is to oversee the development and implementation of strategic workforce planning initiatives, ensuring optimal alignment with service level and efficiency goals.

Key Responsibilities:

  • Establish key performance indicators (KPIs) to measure the effectiveness of workforce planning initiatives.
  • Regularly monitor and analyse performance data to identify trends and areas for improvement.
  • Optimise customer experience by providing actionable insights to support both strategic and tactical plans.
  • Foster a culture of data-driven decision making.

What You'll Bring:

To excel in this role, you will ideally possess strong leadership skills, excellent communication abilities, and a sound understanding of digital banking operations.

Requirements:

  • Strong experience in workforce planning and optimisation or contact centre operations.
  • Knowledge of digital channels, payment systems, and online security protocols.
  • Experience in implementing workforce planning programs and administering WFM platforms.
  • Sound decision-making abilities with a strategic mindset.

Benefits:

This role offers a range of benefits, including access to health and wellbeing services and discounts on selected products and services from our organisation.

So Why Choose Us?

At our organisation, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch, offering flexible working arrangements to make work, work for you.

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