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Energy Storage Solutions Specialist
2 weeks ago
As a Technical Support Engineer, you will play a pivotal role in delivering exceptional customer support and innovative energy storage solutions.
Main Responsibilities- Install and commission energy storage systems on-site, ensuring the highest standards are consistently met.
- Provide expert training to customers on storage system operation, maintenance, and troubleshooting, fostering their understanding and confidence.
- Cultivate strong relationships with customers through site visits, addressing inquiries and complaints, and protecting the company's reputation.
- Manage technical documentation, including service reports and equipment materials, keeping them up-to-date as products evolve.
- A degree in Electrical or Renewable Energy, preferably accompanied by experience in PV/ESS.
- Proficiency in electrical equipment installation, commissioning, and repair, along with strong analytical skills to diagnose faults efficiently.
- Familiarity with Australian and international codes, such as AS/NZS 3000:2018 and IEC 62619.
- Excellent written and verbal communication skills in English, enabling effective collaboration and issue resolution.
- Able to work collaboratively as part of a team to resolve complex issues and drive business success.
