IT Operations Manager

1 week ago


Australia Assurant Full time
About the Role

We are seeking an experienced IT Operations Manager to join our team at Assurant. As a key member of our IT leadership team, you will be responsible for the strategy, planning, and execution of IT operations to support the business.

Key Responsibilities
  • IT Strategy and Planning
    • Develop and implement IT strategies that align with business objectives
    • Collaborate with business stakeholders to understand their needs and develop solutions
  • IT Service Management
    • Oversee the management of IT services, including incident, problem, and change management
    • Ensure that IT services are delivered in accordance with agreed-upon service level agreements
  • Team Leadership
    • Lead and manage a team of IT professionals to deliver IT services
    • Develop and implement training programs to enhance team skills and knowledge
  • Vendor Management
    • Manage relationships with external vendors to ensure that IT services are delivered in accordance with agreed-upon service level agreements
    • Develop and implement vendor management strategies to ensure that vendors are aligned with business objectives
  • Financial Management
    • Develop and manage IT budgets to ensure that IT services are delivered within budget
    • Monitor and report on IT expenses to ensure that they are in line with business objectives
Requirements
  • Education
    • Bachelor's degree in Computer Science, Computer Engineering, or equivalent
  • Experience
    • 12 years of experience in the IT industry, with a minimum of 7 years of management experience in a similar role
  • Skills
    • Strong leadership and management skills
    • Excellent communication and interpersonal skills
    • Ability to develop and implement IT strategies that align with business objectives
    • Experience with IT service management, including incident, problem, and change management
    • Experience with vendor management and financial management
About Assurant

Assurant is a global leader in the insurance and risk management industry. We are committed to delivering innovative solutions that meet the evolving needs of our customers. Our team is passionate about making a difference in the lives of our customers and communities.

We celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we're able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it's only by listening to and representing the unique voices of every individual that we can innovate for all.



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