Customer Service Team Manager

1 week ago

Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $123,000

Job Title: Team Leader

The Team Leader will manage a team of customer service specialists and work collaboratively with stakeholders to ensure performance meets customer service metrics.

This role offers excellent flexibility with a hybrid working arrangement, allowing for on-site connection and collaboration balanced with the flexibility to work from home.

Key Responsibilities:

  • Lead the team to deliver exceptional customer experiences
  • Proactively follow up on cases to ensure resolution within target timeframes
  • Manage escalations, investigations, and refunds in accordance with customer service guidelines
  • Assist with customer service improvements across the organization
  • Coordinate tasks and processes with cross-functional teams
  • Assist with training and coaching of team members
  • Take a proactive role in ensuring the achievement of metrics and KPIs, quality assurance, and continuous improvement
  • Contribute to a positive, proactive, customer-focused, and accountable culture

Requirements:

  • Demonstrated experience leading a team of customer service professionals
  • Experience in delivering high-quality service interactions
  • Ability to establish and maintain positive relationships with stakeholders
  • Excellent written and verbal communication skills
  • High-level interpersonal skills with a collaborative approach
  • Ability to manage and meet efficiency and quality targets
  • Exceptional problem-solving and dispute resolution mindset and skills
  • Ability to remain positive and lead by example in challenging situations

Benefits:

This role offers a unique opportunity to grow and develop as a leader while making a positive impact on our customers' lives.

We offer a competitive compensation package, comprehensive benefits, and a dynamic work environment that encourages collaboration, innovation, and continuous learning.

Join Our Team:

We are seeking talented individuals who share our passion for delivering exceptional customer experiences and building strong relationships with our stakeholders.

If you are a motivated and results-driven professional who is passionate about customer service, we encourage you to apply for this exciting opportunity.

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