IT Service Delivery Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeItSpecialist Full time $100,000 - $120,000

IT Service Delivery Lead

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The IT service delivery lead plays a critical role in ensuring seamless, secure, and supported user experiences. This involves overseeing the design and delivery of ITSM processes that underpin our technology operations.

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  • Lead the full lifecycle of ITSM processes across internal teams and external suppliers">
  • Act as Change Manager and Major Incident Manager, ensuring risk is well-managed and disruptions are swiftly resolved">
  • Oversee Incident, Problem, Service Request, Knowledge, and Asset/Configuration Management">
  • Manage and optimise Hostplus' primary ITSM tool, ensuring compliance, usability, and integration">
  • Collaborate with Service Delivery Managers to define and monitor KPIs and SLAs">
  • Drive supplier alignment with Hostplus' ITSM framework during critical events and planned changes">
  • Champion continuous improvement and technology enablement through automation and self-service">
  • Communicate service performance, planned changes, and incident updates to stakeholders and leadership">
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Key Qualifications:

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  • Proven experience in IT incident, change, and problem management">
  • Strong analytical, coordination, and stakeholder engagement skills">
  • Ability to work under pressure and manage competing priorities">
  • Deep understanding of ITIL principles and ITSM best practices">
  • Experience with ITSM tools and systems integration">
  • Project management capability and a proactive mindset">
  • Bachelor's degree in IT, Computer Science, or related field">
  • ITIL certification (Foundation or higher)">
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About Us:

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We value diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

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We welcome applications from everyone and encourage you to reach out if you require any adjustments made during the recruitment process.

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