Financial Services Representative

1 week ago

Rockhampton, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000
Job Description:

We are seeking a skilled customer service professional to enhance the financial wellbeing of our clients.

Main Responsibilities:
  • Provide exceptional customer experiences in a fast-paced banking environment, delivering outstanding results through meaningful interactions.
  • Build and maintain strong relationships with clients through regular face-to-face and digital conversations.
  • Collaborate with clients to utilize in-branch technology and digital banking solutions, identifying opportunities for growth and improvement.
  • Conduct Financial Health Checks to assess clients' financial needs and develop tailored solutions.
  • Process applications for personal loans, credit cards, and associated products, ensuring seamless and efficient transactions.
  • Utilize tools to capture client feedback, analyze data, and implement changes to drive continuous improvement.
Requirements:
  • A passion for delivering exceptional customer service with every interaction.
  • The ability to engage in great conversations and confidently ask challenging questions.
  • A problem-solving attitude and curiosity in finding effective solutions.
  • An open approach to learning new skills and being goal-oriented.
  • The ability to work collaboratively as part of a team to deliver a seamless customer experience.
Benefits:
  • Ongoing training and development opportunities to enhance skills and knowledge.
  • A dynamic and supportive work environment that fosters growth and collaboration.
  • The chance to make a positive impact on clients' lives and contribute to their financial wellbeing.

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