Rostering and Customer Experience Specialist

3 days ago


Perth, Western Australia beBeeCustomerService Full time $93,228 - $117,482

Rostering and Customer Experience Role Overview

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This job entails coordinating customer liaison activities to ensure a positive and consistent customer experience. The ideal candidate will have proven expertise in delivering exceptional customer service or workforce scheduling, with the ability to work effectively with CRM systems and the SCHADS Award.

">Job Summary">

We are seeking an experienced Rostering and Customer Experience professional to join our organization on a permanent basis. The successful applicant will receive comprehensive on-the-job training to develop and execute service contracts, obtain necessary consents, and manage financial packages for reporting and invoicing.

">Key Responsibilities">
  • ">
  • Coordinate customer liaison activities to guarantee a positive and consistent customer experience.">
  • Develop and execute service contracts, obtain necessary consents, and manage financial packages for reporting and invoicing.">
">Requirements">
  • ">
  • Demonstrated experience in a fast-paced customer service or workforce scheduling environment.">
  • Previous experience working with or maintaining customer relationship management (CRM) systems.">
  • Demonstrated understanding of the Social, Community, Home Care and Disability Services (SCHADS) Award.">
  • Strong communication, negotiation, and interpersonal skills, with the ability to engage positively with a wide range of stakeholders.">
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