Workforce Planning Specialist

2 days ago


Gold Coast, Queensland, Australia Queensland Treasury Full time

About the Role

We are seeking a highly skilled Workforce Planning Specialist to join our team at Queensland Treasury. As a key member of our operations team, you will play a critical role in ensuring the effective management of our contact centre operations.

Key Responsibilities

  • Forecasting and planning to optimize contact centre performance
  • Developing and maintaining complex forecasting models using software
  • Collaborating with internal stakeholders to drive mutually beneficial outcomes
  • Providing analytical and planning support to senior leadership
  • Maintaining accurate records and reports to inform business decisions

Requirements

  • Demonstrated analytical, planning, and decision-making skills
  • Strong communication and engagement skills
  • Experience in forecasting and planning, preferably in a high-demand contact centre environment
  • Excellent problem-solving skills and ability to use initiative to manage issues

About Queensland Treasury

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve. We are an equal opportunities employer and welcome applications from diverse candidates.



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