Retail Operations Manager

2 days ago

City Of Kalamunda, Australia beBeeLeadership Full time $65,000 - $70,000

As a senior retail leader, you have the opportunity to shape the future of our business by leading a high-performing team and driving exceptional customer experiences.

The Job
  • You will oversee daily operations, ensuring excellent customer service, maintaining retail standards, and optimizing store flow to meet customer needs.
  • Manage budgets, monitor expenses, set targets, and utilize marketing tools to drive growth and increase revenue.
  • Evaluate and improve the overall performance of the store, identifying areas for improvement and implementing effective solutions.
  • Coach the team to deliver outstanding customer service, resolving customer complaints promptly and efficiently.

Key Responsibilities:

  • Team Leadership: Lead and motivate a high-performing team through effective rostering, training, performance reviews, and recruitment of new team members.
  • Store Management: Oversee daily operations, ensuring excellent customer service, retail standards, and efficient store flow.
  • Business Performance: Manage budgets, monitor expenses, set targets, and use marketing tools to drive growth.
  • Customer Service: Ensure exceptional customer experiences by coaching the team to deliver outstanding service.
  • Compliance & Best Practices: Ensure adherence to industry standards and best practices.

To be successful in this role, you will have:

  • Previous experience leading a team in a retail or healthcare setting.
  • Strong Communication & Interpersonal Skills: Excellent ability to build strategic relationships with a diverse range of people.
  • Customer Service Passion: A genuine passion for delivering exceptional customer service and aftercare.
  • Team Player: Ability to work cohesively and productively within a team, while building rapport with customers.

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