IT Technical Expert

2 weeks ago


Perth, Western Australia beBeeSupport Full time $90,000 - $115,000
Job Description

We are seeking an IT Support Specialist to join our Customer Service Desk team.

This role will involve providing world-class support to clients across our full product suite via phone, email, and remote desktop.

You will be responsible for troubleshooting and resolving issues across operating systems, networks, applications, and virtualized environments.

  • Provide technical solutions to clients with active maintenance agreements
  • Troubleshoot and resolve issues across operating systems, networks, applications, and virtualised environments
  • Document support cases and maintain accurate records in the support management system
  • Escalate complex or critical issues to specialist teams and assist with root cause analysis
  • Verify and document software bugs, liaising with product development teams to deliver solutions
  • Contribute to knowledge base articles and support process improvements


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