Enterprise Application Support Specialist
7 days ago
We are seeking a skilled Enterprise Application Support Specialist to provide high-level support for business stakeholders and customers. This role involves resolving IT application-related incidents and problems, restoring application services, and maintaining close communications with stakeholders.
">Key Responsibilities:- Resolve IT application-related incidents and problems in line with SLA guidelines and procedures
- Restore Application Service promptly and effectively, maintaining close communications with stakeholders and advising status/workarounds to minimize adverse effects on business operations
- Monitor the availability, performance and throughput of supported IT applications and integrations
- Identify and implement opportunities to improve service monitoring
- Contribute to the development of IT Operations processes, procedures, standards, and application documentation
- Self-starter with excellent time management and organizational skills
- Strong problem-solving skills and ability to conceptualize complex IT systems
- Experience with Maximo asset management product
- Broad knowledge of application systems, operating systems and cloud services
- Success in a comparable role supporting enterprise-level applications
- ITIL Certification
- Experience with ServiceNow/Jira
- Flexible working and leave options
- 16 weeks paid parental leave (regardless of gender or carer status)
- Learning and development opportunities to support your career
- Health and wellbeing support, including access to Headspace and EAP, wellness facilities, and more
Why work with us?
We value diversity and inclusion, promoting a culture of safety, wellbeing, and respect for all employees. We encourage applications from diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.
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