
Cloud Support and Technical Leadership
6 days ago
This position requires a seasoned technical leader to oversee and support senior individual contributors, as well as lead technical teams remotely. Experience scaling an organization through rapid growth or expansion is also essential.
About the Position
- Manage a team with members in Sydney and Melbourne, working closely with top-tier customers to support software development life-cycles for cloud services, operations management of active services, and business relationships with AWS.
- Help shape and execute a strategy to build mind-share and broad use of Amazon Web Services with Australian customers.
- Represent AWS well within a customer's environment, drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management.
- Act as the voice of the customer within AWS to escalate problems and drive prioritization of business needs for our customers.
Key Responsibilities
- Advocate for Enterprise customers within Amazon Web Services (be their voice).
- Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expeditiously as possible.
- Participate in discussions to ensure solutions are designed for successful deployment in the cloud.
- Help Enterprise customers define IT and business processes that work well with cloud deployments.
- Engage with Director and C-Level executives to translate business needs into technical and operational plans.
- Work with AWS executive leadership to influence the product roadmap.
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.
Requirements
- 5+ years experience managing technical teams of senior individual contributors.
- 5+ years of experience in direct customer engagement (technical account management, business relationship management or consulting), with a focus on support to senior executives (Vice President and C-level).
- An adaptable communication style that can fit diverse audiences (with varying technical backgrounds).
- Proficient in communicating complex ideas, either with the written word or in presentations.
- Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus.
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