Mission Critical Infrastructure Engineer

2 weeks ago

South Brisbane, Queensland, Australia Epsilon Full time

About Us

Epsilon Retail Media is a dynamic and forward-thinking organization that values innovation, diversity, and inclusivity. We are dedicated to providing a world-class customer experience, driven by our commitment to delivering exceptional service.

Estimated Salary: $120,000 - $180,000 per year, depending on location and experience.

Job Description:

We are seeking a highly skilled Mission Critical Infrastructure Engineer to join our team. As a key member of our Platform Operations team, you will be responsible for ensuring the reliability and stability of our production systems, environments, and offerings.

The successful candidate will have a strong background in platform operations engineering, SRE, or DevOps, with experience working in a business-to-business environment. You will be proficient in Google Cloud Platform (GCP) and its services, as well as container orchestration tools such as Kubernetes and Docker swarm.

Your expertise will include system monitoring tools like Dynatrace, New Relic, and DataDog, as well as automation/configuration management using Terraform. You will also have a solid understanding of networking, security, and system architecture.

In this role, you will work closely with our Engineering team to ensure ongoing system stability and support our Technical Account Managers from an environment's perspective. Your goal will be to provide a premium customer support experience, focused on a 'centre of excellence' that allows for a full-service delivery support cycle.

Responsibilities and Duties:

  • Up hold operational practices and ensure we design, implement, and operate a support model that is fit for purpose for our future.
  • Provide proactive solutions for incident and problem detection, response, and resolution.
  • Practice incident management processes and provide on-call capability.
  • Participate in on-call rotations to ensure 24/7 system availability.
  • Provide insight and expertise on how customers will perceive the changes or impacts to customers to drive customer organisation change management and communication.
  • Work with the wider Engineering, Product, Delivery, and Security teams to ensure that appropriate attention is given to production/system reliability for our customers.
  • Ensure SLAs and KPIs are met to the best of your ability, with particular focus on first-level response times, escalation paths, and resolution times.
  • Support Technical Account Managers, Client Success Managers, and other key stakeholders assigned to customer accounts to provide superior customer service.

Benefits:

  • Free gym membership
  • Additional 5 days leave each year after 2 years
  • Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
  • Rewards and recognition - shop our rewards store front when you receive points.
  • Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
  • Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes.
  • A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, and Embrace (reconciliation action plan) programs.
  • Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits.
  • Access to counsellors, psychologists, and professionals through Sonder - an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.

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