Customer Service Excellence

15 hours ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $45,000 - $80,000

Customer Service Expertise: We are seeking a highly skilled and motivated Customer Service Representative to join our dynamic team.

This is an exciting opportunity to work in a fast-paced environment where you will be responsible for delivering exceptional customer service to our valued clients. Your role will involve handling incoming enquiries via phone and email, providing accurate product information and assistance with placing orders, resolving customer complaints and concerns in a professional and timely manner through a ticket system, and working collaboratively with other departments to ensure prompt resolution of customer issues.

Responsibilities:
  • Handle Incoming Enquiries: Respond to customer calls, emails and online queries in a courteous and professional manner.
  • Product Information: Provide accurate product information to customers, including pricing, availability and specifications.
  • Order Processing: Assist customers with placing orders, including processing payments and updating order details.
  • Issue Resolution: Resolve customer complaints and concerns in a timely and professional manner.
  • Collaboration: Work closely with other departments to ensure seamless communication and efficient issue resolution.

In this role, you will have the opportunity to develop your customer service skills, work in a fast-paced environment and contribute to the success of our organisation. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Requirements:
  • Previous Experience: At least 2 years of experience in customer-facing roles, preferably in a contact centre or retail environment.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: Ability to think critically and resolve complex customer issues in a timely and professional manner.
  • Teamwork: Proven ability to work collaboratively with others to achieve common goals.
What We Offer:
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Ongoing Training: Opportunities for ongoing training and development to enhance your customer service skills.
  • Flexible Working Hours: Flexible working hours to accommodate your lifestyle needs.

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