Technical Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeSupport Full time $75,000 - $85,000
Job Title: Technical Support Specialist

The role of Technical Support Specialist is a vital part of our organization's Global Technology Solutions.

We focus on accelerating well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

Key Responsibilities:
  • Provide technical assistance to employees experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Utilize a ticketing system for logging caller requests and assigning/escalating issues where needed.
  • Diagnose and resolve issues in accordance with documented procedure and performance indicator levels.
  • Assist in maintenance of network infrastructure, new computer builds, and installation of new services etc.

Additional responsibilities include coordinating, diagnosing, troubleshooting and resolving incoming employee calls regarding technical problems and information technology issues involving desktop, laptop or network services from local personnel; providing case status updates to management and end-users; developing, documenting, and implementing standard operating procedures and customer service guidelines relating to IT support; assisting in the installation, implementation, and upgrades of internal systems; and maintaining inventory of all equipment.

Requirements:
  • Familiarity with printer setup and basic network knowledge, including TCP/IP configurations.
  • Knowledge of Intune MDM, Mac OS, and MECM imaging is required, along with an understanding of Active Directory group policies, memberships, and containers.
  • Familiarity with Teams Room support, including the setup and maintenance of Neat and Poly technologies.

This role requires an early start, with shifts running from 6:30 AM to 3:00 PM. On a rotational basis, another team member will work from 9:00 AM to 5:00 PM.

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