Ecommerce Account Professional

2 days ago

Melbourne, Victoria, Australia beBeeAccount Full time $42,000 - $45,000

We are seeking a seasoned ecommerce account professional to join our team. The ideal candidate will be an expert in managing multiple accounts, balancing competing priorities, and delivering exceptional results.

Key Responsibilities:
  • Manage a portfolio of ecommerce clients, building trusted relationships and acting as their main point of contact.
  • Own key performance metrics including revenue growth, retention, NPS, and roadmap delivery, driving year-on-year growth and contributing to Client Success performance.
  • Lead the development and execution of strategic 6–12 month roadmaps that align with client goals and drive measurable outcomes.
  • Alongside roadmap planning, identify and position upsell opportunities that add value and support long-term client growth.
  • Conduct regular WIPs, check-ins, and quarterly meetings to align on progress, priorities, and evolving needs.
  • Use ecommerce data, analytics, and client insights to inform recommendations and support strategic decisions.
  • Track and report on retainer usage, completed work, upcoming priorities, and account performance.
  • Act as an escalation point for delivery issues and support cross-functional teams to ensure successful execution.
  • Mentor junior team members and contribute to a collaborative, high-performing Client Success culture.
Experience and Skills:
  • At least 5 years' experience in digital account management or a similar client-facing role within a digital agency or ecommerce environment.
  • Demonstrated ability to manage multiple accounts, balance competing priorities, and deliver exceptional service and results.
  • Strong commercial awareness with the ability to track, report on, and influence key account metrics including retainer usage, revenue performance, and client growth opportunities.
  • Proven experience with Shopify Plus, experience with Commercetools is a bonus.
  • Excellent stakeholder management and communication skills, including the ability to engage technical and non-technical audiences.
  • Understanding of ecommerce performance metrics and experience developing strategic improvement plans.
  • Familiarity with Scrum/Agile methodologies and collaborative digital project delivery.
  • Confident in using data to inform decisions, provide insight, and justify recommendations.
Benefits:
  • Ongoing training and development opportunities
  • Opportunities for career advancement
  • A supportive and collaborative team environment
Requirements:
  • Ability to work effectively in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

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