Senior Ecommerce Account Manager

Join to apply for the Senior Ecommerce Account Manager role at Convert Digital

3 days ago Be among the first 25 applicants

Join to apply for the Senior Ecommerce Account Manager role at Convert Digital

Convert Digital is on the lookout for a Senior Ecommerce Account Manager to join our growing Client Success team. This is a high-impact role where you'll take ownership of a leading portfolio of ecommerce clients, acting as a strategic partner to help them unlock growth and maximise the value of their online presence. From shaping tailored roadmaps to identifying new opportunities, you'll play a key part in delivering real results and building long-term partnerships.

You'll work closely with teams across UX, Solutions and Development to bring strategy to life and create an experience that feels seamless, collaborative and genuinely rewarding for your clients. Your work will help shape the success of some of Australia's leading brands while contributing to the growth and evolution of Convert Digital.

Key Responsibilities:

• Manage a portfolio of ecommerce clients, building trusted relationships and acting as their main point of contact.
• Own key performance metrics including revenue growth, retention, NPS, and roadmap delivery, driving year-on-year growth and contributing to Client Success performance.
• Lead the development and execution of strategic 6–12 month roadmaps that align with client goals and drive measurable outcomes.
• Alongside roadmap planning, identify and position upsell opportunities that add value and support long-term client growth.
• Conduct regular WIPs, check-ins, and quarterly meetings to align on progress, priorities, and evolving needs.
• Use ecommerce data, analytics, and client insights to inform recommendations and support strategic decisions.
• Track and report on retainer usage, completed work, upcoming priorities, and account performance.
• Act as an escalation point for delivery issues and support cross-functional teams to ensure successful execution.
• Mentor junior team members and contribute to a collaborative, high-performing Client Success culture.
• Represent Convert Digital at events and maintain strong relationships with platform and integration partners.

Experience and Skills:

• At least 5 years' experience in digital account management or a similar client-facing role within a digital agency or ecommerce environment.
• Demonstrated ability to manage multiple accounts, balance competing priorities, and deliver exceptional service and results.
• Strong commercial awareness with the ability to track, report on, and influence key account metrics including retainer usage, revenue performance, and client growth opportunities.
• Proven experience with Shopify Plus, experience with Commercetools is a bonus.
• Excellent stakeholder management and communication skills, including the ability to engage technical and non-technical audiences.
• Understanding of ecommerce performance metrics and experience developing strategic improvement plans.
• Familiarity with Scrum/Agile methodologies and collaborative digital project delivery.
• Confident in using data to inform decisions, provide insight, and justify recommendations.

To express your interest, please hit APPLY and follow the prompts. Thank you for taking the time to send us your application

Please note: we are only able to consider applications already based in Melbourne, Brisbane or Sydney with full working rights.

Respectfully, no recruiters please.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionConsulting, Strategy/Planning, and Information Technology
• IndustriesTechnology, Information and Internet, Internet Marketplace Platforms, and Retail

Referrals increase your chances of interviewing at Convert Digital by 2x

Get notified about new Ecommerce Specialist jobs in Melbourne, Victoria, Australia.

Melbourne, Victoria, Australia 5 days ago

Dandenong, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia A$45.50-A$45.50 3 weeks ago

Chadstone, Victoria, Australia 1 week ago

Chadstone, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

E-Commerce Coordinator (12 months fixed term)

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 3 days ago

Expression of Interest - Kogan.com Opportunities

South Melbourne, Victoria, Australia 2 years ago

Chadstone, Victoria, Australia 1 week ago

Hawthorn, Victoria, Australia 2 weeks ago

JUNIOR ECOMMERCE EMAIL MARKETING SPECIALIST

Melbourne, Victoria, Australia 4 months ago

E-Commerce Coordinator (12 months fixed term)

Melbourne, Victoria, Australia 4 weeks ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 4 months ago

Melbourne, Victoria, Australia 4 weeks ago

Melbourne, Victoria, Australia 4 months ago

Melbourne, Victoria, Australia 3 weeks ago

Docklands, Victoria, Australia 1 week ago

Chadstone, Victoria, Australia 3 days ago

South Yarra, Victoria, Australia 4 days ago

Docklands, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia A$95,000.00-A$95,000.00 2 weeks ago

Cremorne, Victoria, Australia 2 weeks ago

Docklands, Victoria, Australia 1 week ago

Performance Specialist (Fixed-Term Contract)

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 1 week ago

Docklands, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Abbotsford, Victoria, Australia 2 months ago

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 5 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---