Customer Service Coordinator

1 day ago

Moorebank, New South Wales, Australia Coates Hire Full time
About Coates Hire
Proudly Australian owned, Coates Hire has a long history of supporting customers to deliver major projects and an exciting future focused on growth.
We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

Job Summary
Coates Hire is seeking a Customer Service Coordinator to perform a critical role within our branch teams by assisting customers with their equipment solutions.

Key Responsibilities
  • Coordinate daily operations – equipment deliveries, transfers, pick-ups, repairs & breakdowns.
  • Identify & respond to customer needs in person and by phone & email.
  • Contribute to the achievement of team KPI's – customer loyalty, sales revenue, safety.
  • Complete a variety of branch administrative duties – generate hire schedules, invoicing etc.

About You
As well as your natural customer service skills and strong work ethic, you will ideally:
  • Have a friendly and sociable personality.
  • Thrive in a fast-paced work environment.
  • Be a quick learner with a high level of attention to detail.
  • Have intermediate computer skills (MS Word, MS Excel).
  • Previous experience in a customer service role, and a genuine interest in helping others.

What You'll Get in Return
We provide our team with a wide range of perks and benefits, including:
  • Development and career progression pathways.
  • Access to our employee discounts, benefits and wellbeing program.
  • Purchased additional leave program.
  • Novated leasing and salary sacrifice.
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme.
  • Volunteering opportunities through the Coates Foundation.

Why Choose Coates Hire?
At Coates Hire, we know that people, organisations and communities thrive when everyone feels valued and included. We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs. But our impact doesn't stop there. Coates Hire supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Coates Hire. Equipped for You.

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