Customer Service Representative
1 month ago
At Thermo Fisher Scientific, we are seeking a highly skilled and dedicated Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for delivering exceptional customer service, ensuring customer satisfaction, and resolving customer complaints in a timely and professional manner.
Key Responsibilities:- Provide unparalleled service to customers, working closely with all departments to accelerate the customer experience.
- Process orders accurately and help drive customers towards our digital platform for additional speed to information.
- Record all activity within the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
- Prepare Return Authorisation and credits for processing and ensure that they are within company guidelines.
- Proactive communication of key opportunities, sensitivities or issues internally including forwarding leads to sales for qualification.
- Communicate optimally with customers and employees partnering for phenomenal results.
- Think on your feet and be prepared to use your initiative to find solutions.
- Ensure compliance with processes around regulated activities.
- Follow the company's quality systems ISO 9001 and operating procedures.
- Maintain a professional and positive demeanor whilst being committed to the values of Integrity, Intensity, Innovation and Involvement.
- Involvement to identify and define problem areas for improvement.
- Follow OHS policies and procedures and ensure a safe and healthy workplace environment.
- Minimum of 1 year within a dedicated customer service role or customer facing role.
- Excellent digital literacy, the ability to learn new concepts and packages as the need arises.
- Ability to remain professional and composed when presented with complicated circumstances.
- Strong results focus and with attention to detail.
- Excellent interpersonal skills - both written and verbal -with ability to build to naturally problem solve and achieve results.
- Outstanding organisational skills and the ability to prioritise tasks optimally.
- Be able to work effectively (and in good humor) in a fast-paced environment ensuring all tasks are performed to completion and on time.
- Experience working within a team interacting with both internal and external customers.
- Intermediate level competence in Microsoft Office Suite applications, Excel, Work and Outlook. Experience with (CRM) will be advantageous.
- University degree (preferred Science or business) and or related experience would also be helpful.
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