Customer Service Ambassador

1 week ago

Scoresby, Victoria, Australia Thermo Fisher Scientific Full time

Key Responsibilities:

  • Deliver exceptional customer service by working closely with internal departments to enhance the customer experience.
  • Process orders accurately and promote the use of our digital platform to improve customer satisfaction.
  • Record all activities in our Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
  • Prepare Return Authorisation and credits for processing, ensuring compliance with company guidelines.
  • Proactively communicate key opportunities, sensitivities, or issues internally, including forwarding leads to sales for qualification.
  • Communicate effectively with customers and employees to achieve outstanding results.
  • Think critically and use initiative to find solutions to customer issues.
  • Ensure compliance with processes related to regulated activities.
  • Follow our quality systems ISO 9001 and operating procedures.
  • Maintain a professional and positive demeanor, upholding the values of Integrity, Intensity, Innovation, and Involvement.
  • Identify and define areas for improvement.
  • Adhere to OHS policies and procedures to ensure a safe and healthy workplace environment.

Requirements:

  • Minimum 1 year of experience in a dedicated customer service role or customer-facing position.
  • Excellent digital literacy and ability to learn new concepts and packages as needed.
  • Ability to remain professional and composed under pressure.
  • Strong results focus and attention to detail.
  • Excellent interpersonal skills, both written and verbal, with the ability to build strong relationships and problem-solve.
  • Outstanding organisational skills and ability to prioritise tasks effectively.
  • Ability to work efficiently in a fast-paced environment, ensuring tasks are completed on time.
  • Experience working in a team, interacting with both internal and external customers.
  • Intermediate level competence in Microsoft Office Suite applications, Excel, Work, and Outlook. Experience with CRM is advantageous.
  • University degree (preferably in Science or Business) and/or related experience is beneficial.

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