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Leader of Student Support Services
2 weeks ago
We are seeking a highly experienced professional to lead our student services and operations team. This role plays a critical part in achieving strategic objectives by ensuring efficient management of administrative functions, adherence to policies and procedures, and team support.
About the Role
The successful candidate will oversee the management of student services, including enrollment processes, exam and results coordination, student finance, and timetable management.
Main Responsibilities:
• Provide effective leadership, management and supervision to teams overseeing administrative functions and student compliance
• Collaborate with academic staff on issues relating to student academic progress and student services
• Maintain awareness of the regulatory environment as it relates to student services and administration and ensure compliance with external and internal policy frameworks
• Oversee the front counter enquiry functions and ensure accurate, high-quality advice is provided in a timely manner
• Develop and maintain annual academic calendar and table of activities for student services and administration department
• Provide timely and accurate reports on operational matters (e.g. campus space utilisation, timetable management, results, complaints and appeals)
• Manage strategies and projects to support student retention
• Lead collaborative efforts to continually improve service delivery, staff engagement, and contribution across the student services and administration portfolio
Key Requirements:
• Tertiary qualifications in a relevant discipline or extensive equivalent practical experience in a related role within the higher education sector
• Highly developed oral and written communication skills with a proven ability to consult, prepare and deliver reports and liaise with a wide range of people from diverse backgrounds
• Demonstrated ability to work under broad direction, manage conflicting priorities and meet deadlines
• Demonstrated experience in managing complex and sensitive student cases and critical incidents
• Demonstrated ability to lead and effectively manage teams, and promote a collaborative approach to the development and delivery of strategies aimed at improving student services
• Demonstrated commitment to providing a quality customer service to students with a strong focus on accurate and timely service and advice
Benefits of Working with Us:
• A flexible work environment from our convenient inner-city campus
• A diverse workplace with a passion for encouraging and supporting inclusiveness
• Wellbeing programs including discounted gym memberships, free and confidential access to an Employee Assistance Program, wellbeing initiatives and resources
• Continuous learning and professional development opportunities
• An easy-to-use Staff Recognition Program
• Additional paid leave over the December end of year holidays
• A competitive salary that includes 17.5% leave loading paid annually