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Customer Experience Enhancer

3 weeks ago

Geelong, Victoria, Australia beBeeProductivity Full time $90,000 - $120,000
Job Title: Retail Operations and Communications Specialist

The role is responsible for providing operational, administrative, and technical support to peers and stakeholders.

  • Providing operational, administrative, and technical support to peers and stakeholders
  • Collaborating with Retail and internal partners to achieve project objectives
  • Implementing and embedding new processes to improve productivity and system utilization
  • Planning and prioritizing initiatives and events aligned with retail operations and customer focus

Key responsibilities include:

  • Supporting project delivery that enhances efficiencies and customer experience
  • Collaborating with Retail and internal partners to achieve project objectives
  • Implementing and embedding new processes to improve productivity and system utilization

Responsibilities Include:

Develop and implement operational strategies to enhance customer satisfaction and increase sales performance.

Collaborate with the team to identify process improvements and implement changes that drive efficiency.

Build and maintain effective working relationships with colleagues across all levels of the business.

Identify opportunities for innovation and growth within the company.

Develop and maintain systems to track key performance indicators (KPIs).

Work closely with leadership teams to ensure alignment of operational goals and objectives.

Proactively manage and resolve complex operational issues in a timely manner.

Skills Required:

We're looking for someone who has strong analytical and problem-solving skills, with the ability to communicate effectively at all levels.

Strong organizational and time management skills are essential, as well as excellent attention to detail and the ability to multitask.

Benefits:

This is an exciting opportunity to join our dynamic team and contribute to driving business success.

As part of our team, you'll have access to professional development opportunities and enjoy a collaborative and supportive work environment.

What We Offer:

Competitive salary and benefits package.

Opportunities for career advancement and professional growth.

Dynamic and supportive work environment.