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Company Overview
We are CorePlan, a technology company that is revolutionizing the mining industry with our digital operations platform.
We have replaced outdated paper and spreadsheet systems with a seamless, collaborative solution that's already winning over customers in Australia and around the world.
Based in Perth, we're on a mission to modernize the mining industry, and we're gaining momentum.
Job Description- Ensure customer success and satisfaction by providing timely and effective support through various communication channels.
- Manage incoming tickets, prioritize effectively, and deliver exceptional service to meet high-quality service standards.
- Collaborate with cross-functional teams to enhance products and services based on customer feedback.
- Maintain a comprehensive understanding of our products and services to provide accurate and helpful information to customers.
- At least 2-3 years of experience in a customer support position, IT support, or customer service experience in a different field.
- Experience in a software or IT company is compulsory.
- An understanding of SaaS concepts (prior experience with SaaS product is beneficial but not essential).
- Exceptional time management skills, capable of juggling multiple customer needs on tight deadlines.
- Must have deep understanding of Customer Support Metrics and SLAs.
- Familiarity with service management systems, ticketing platforms, and other customer support tools and technologies.
- Be part of a high-performing team looking for passionate, execution-focused, self-starters to help build the next generation of software for mining.
- Work in a dynamic and innovative environment that values teamwork and collaboration.
- Opportunities for professional growth and development in a rapidly evolving industry.
