Customer Engagement Associate

2 weeks ago


Brisbane, Queensland, Australia The Just Group Full time

About The Role


We are currently seeking a bright and bubbly Customer Engagement Associate to join our Indooroopilly store team. As a valued member of our team, you will have a passion for our product range and be able to create unique connections with our customers to maximize sales and encourage repeat business.


The ideal candidate will be a team player who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer experiences. You will be responsible for assisting with stock management, visual merchandising, and providing excellent customer service to drive sales and meet individual and store targets.


What We Offer



  • A competitive estimated salary of $45,000 - $55,000 per annum based on experience and location
  • In-store coaching and comprehensive training plans to help you succeed in your role
  • Opportunities to develop your skills and progress within the company across 7 brands and over 1,000 retail outlets
  • 50% staff discount on Smiggle's amazing products
  • A fun and dynamic work environment with a supportive team

A Day in the Life



  • Maximise every sales opportunity to achieve both individual and store sales targets
  • Provide a genuine and unique experience for all customers that is in line with the Smiggle brand
  • Cash handling, processing sales, and assisting with stock management
  • Working well within a team environment and contributing to a positive and productive team culture
  • Assisting with visual merchandising and maintaining store displays
  • Following loss prevention processes to minimize stock loss and ensuring a safe working environment

What You'll Bring



  • Demonstrate confidence and enthusiasm in approaching and connecting with customers
  • Value integrity and doing things the right way, with a focus on providing exceptional customer service
  • Enjoy working in a high-energy, fast-paced environment and thrive in a team setting
  • Be 'solutions-focused' when faced with problems and maintain a positive attitude in challenging situations

Previous experience in a team environment or fashion retail is desirable but not essential. We provide comprehensive training to ensure you have the skills and knowledge to succeed in this role.



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