Global Data Centre Services Coordinator

3 days ago


Melbourne, Victoria, Australia Amazon Full time
About the Job

We are seeking a highly experienced and motivated individual to join our Data Centre Global Engineering Operations organisation. The selected candidate will be responsible for the 24/7 monitoring of data centre physical infrastructure, serving as a central hub for Large Scale Events and Critical Site Events.

This role requires collaboration with cross-functional teams to ensure the highest standards of safety, security, and customer satisfaction.

Main Responsibilities
  1. Monitoring and Reporting: Real-time monitoring of the data centre's Amazon facilities infrastructure platform, ensuring prompt identification and resolution of issues.
  2. Communication and Collaboration: Serving as the primary point of contact for internal and external teams, ensuring effective communication, and implementing clear escalation protocols.
  3. Process Enhancement: Contributing to the development of processes and tools that enhance team performance, focusing on proactive issue detection and reporting.
  4. Root Cause Analysis: Participating in outage post-mortem analysis to identify root causes and implement corrective actions to prevent future occurrences.

A successful candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of data centre IT infrastructure and facilities management principles.



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