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Tech Support Expert

2 weeks ago

Brisbane, Queensland, Australia beBeeService Full time $90,000 - $120,000

Job Title:

Technology Service Desk Specialist

Overview:

This is a unique opportunity to work with cutting-edge technology, providing high-quality technical support in a fast-paced environment.

Key Responsibilities:

  • Provide expert technical support via phone, email, and in-person interactions.
  • Daily operations of audio-visual services and video conferencing platforms.
  • Support internal and external clients with administrative and procedural tasks.

Requirements:

  • Calm and knowledgeable demeanor.
  • Customer-centric approach and ability to think critically.
  • Flexibility to work rotating shifts for national coverage.

What We Offer:

  • Collaborative team environment that invests in professional growth.
  • Opportunities to stay updated on AI advancements.
  • Access to state-of-the-art equipment.
  • Professional development opportunities.

Technical Skills:

  • Windows 11 and Office 2019/Microsoft 365 expertise.
  • Experience in audio-visual environments.
  • Troubleshooting skills for remote staff support (VPN & Citrix Remote Desktop).
  • Mobile device management using MDM solutions.
  • Active directory skills for user account creation and maintenance.
  • Understanding of network topology.
  • Configuring, maintaining, and troubleshooting VOIP softphones and telephone handsets.