Helpdesk Operations Specialist

6 days ago

Perth, Western Australia beBeeTicket Full time $70,000 - $100,000
Job Details

A Helpdesk Coordinator plays a pivotal role in ensuring the smooth operation of our helpdesk.

The ideal candidate will possess experience in ticket management, allocation, and procedures, as well as a strong background in ticket resolution.

Key responsibilities include managing ticket allocation, guaranteeing seamless helpdesk operations, and providing support to internal staff members.

We are looking for someone with experience within the resource industry, particularly with resource industry systems.

  • Ticket Management - Allocation
  • Ticket Resolution
  • Service Desk Procedures
  • Varied IT Requests

This is not a Helpdesk Manager role, but rather a focused position on allocating tickets correctly and contributing to the efficient operation of the helpdesk.

If you have the relevant experience, please send your up-to-date CV for consideration.

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