Helpdesk And Communications Team Leader

6 days ago

Perth, Western Australia Serco Full time

1 x Permanent Full Time + 1 x Fixed Term Contract
- 24/7 Operation
- Rotating roster (including nights and weekends)

**About you**

You are a customer service professional and a passionate people leader, committed to supporting Australia's leading healthcare environment. You demonstrate exceptional values and standards in everything you do.

**About the Role**:
Using your well-developed people leadership skills, you will coach, mentor and support the Helpdesk Team to provide outstanding customer service across the Health Services community. You will utilise your proven experience in a contact centre/helpdesk environment to drive a high performing and engaged team culture, to successfully achieve the required service delivery commitments (KPI's). You will be a key contact for stakeholders and will be responsible for co-ordinating the initial response to major incidents.

**To be successful in this role, you will have**:

- The highest levels of personal integrity and ethical behaviour.
- Previous experience in a People Leadership role within a Helpdesk or Contact Centre environment.
- Proven skills and experience in coaching, developing and empowering staff to achieve deliverable outcomes.
- Well-developed problem solving and analytical skills.
- Ability and confidence to make decisions and direct others under pressure.
- Excellent communicate and interpersonal skills, accomplished in liaising with a range of stakeholders in various contexts.
- Understanding of continuous improvement / process improvement framework.
- Certificate III in Customer Contact (desirable).
- Certificate II/III in Health Administration (desirable).

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role.

As you will be required to work a rotating roster, including nightshift and weekends, penalty rates will apply.

**Serco and Proud**

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

**Join Us**
- Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day._Video

  • Helpdesk Team Lead

    6 days ago

    Perth, Western Australia beBeeLeadership Full time $80,000 - $100,000

    Leadership Opportunity for Customer Service ProfessionalWe are seeking an experienced customer service professional to join our Helpdesk team as a Team Leader. The successful candidate will have experience in a contact centre/helpdesk environment and possess exceptional leadership skills.About the RoleCoach, mentor and support the Helpdesk Team to deliver...

  • Helpdesk Support Specialist

    6 days ago

    Perth, Western Australia beBeeCustomer Full time $74,450 - $79,885

    **Job Summary:**We are seeking a skilled Helpdesk Support Specialist to contribute to the smooth operation of campus services.**About the Area:Campus Management is responsible for planning, developing and managing the University's campus and property portfolio to support teaching research and campus life.**Key Responsibilities:*Assist in job management...

  • Helpdesk Level 2

    4 days ago

    Perth, Western Australia APM Full time

    OverviewAPM West Perth, Western Australia, AustraliaJoin to apply for the Helpdesk Level 2 role at APM.As a Help Desk Agent – Level 2 you will provide 1st and 2nd level support to our admin and therapy staff all across Australia. You're the vital point of contact for technology-related issues, providing support via phone and remote access.Your goal is to...

  • Helpdesk Level 2

    5 days ago

    Perth, Western Australia APM Full time

    OverviewAPM West Perth, Western Australia, AustraliaJoin to apply for the Helpdesk Level 2 role at APM.As a Help Desk Agent – Level 2 you will provide 1st and 2nd level support to our admin and therapy staff all across Australia. You're the vital point of contact for technology-related issues, providing support via phone and remote access.Your goal is to...

  • Broadcast Team Leader

    6 days ago

    Perth, Western Australia Bai Communications Full time

    **Broadcast Team Leader (Hamersley, WA)** **-** **(**2400001X**)****Description****WHY BAI COMMUNICATIONS**It's an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people, support communities and advance...

  • Helpdesk Support Analyst

    16 hours ago

    Perth, Western Australia Milestone It Full time

    Immediate start- Perth Location- Excellent career progressionMilestone IT is currently working with this brilliant organization that right now has an exciting opportunity for an experienced IT Helpdesk Support to join a great team.Working with a small team of IT specialists, you will be Providing Level 1 support to users On-site in the lovely inner suburbs...

  • Helpdesk Level 2

    5 days ago

    Perth, Western Australia Advanced Personnel Management Full time

    OverviewAs a Help Desk Agent –Level 2you will provide 1st and 2nd level support to our admin and therapy staff all across Australia. You're the vital point of contact for technology-related issues, providing support via phone and remote access.Your goal is to ensure that our therapists can help people of all ages achieve greater independence and wellbeing....

  • Helpdesk Level 2

    1 week ago

    Perth, Western Australia Advanced Personnel Management Full time

    OverviewAs a Help Desk Agent – Level 2 you will provide 1st and 2nd level support to our admin and therapy staff all across Australia. You're the vital point of contact for technology-related issues, providing support via phone and remote access.Your goal is to ensure that our therapists can help people of all ages achieve greater independence and...

  • Helpdesk Level 2

    7 days ago

    Perth, Western Australia Advanced Personnel Management Full time

    OverviewAs a Help Desk Agent – Level 2 you will provide 1st and 2nd level support to our admin and therapy staff all across Australia. You're the vital point of contact for technology-related issues, providing support via phone and remote access.Your goal is to ensure that our therapists can help people of all ages achieve greater independence and...

  • Cafe Operations Manager

    1 day ago

    Perth, Western Australia beBee**Team Leader** Full time $45 - $55

    Job Title">Supervise and Assist in a Fast-Paced Cafe Environment">As a talented leader, you will assist the manager in leading the team to success. The ideal candidate will have supervisory experience within a fast-paced environment, a passion for delivering exceptional customer service and a "roll their sleeves up" attitude.">You should be able to think on...