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Customer Success Manager

2 months ago

Melbourne, Victoria, Australia Triple Whale Full time
{"title": "Customer Success Manager", "description": "Unlock Your Ecommerce Potential

At Triple Whale, we're on a mission to empower our clients to succeed in the ever-evolving world of e-commerce. As a Customer Success Manager, you'll play a critical role in driving growth, retention, and customer satisfaction.

Key Responsibilities:
  • Develop and execute tailored success plans to meet client goals and objectives
  • Collaborate with cross-functional teams to provide maximum value to clients
  • Drive revenue and renewal forecasting to ensure business growth
  • Build and maintain strong relationships with clients through consultative and data-driven approaches
  • Stay up-to-date on industry trends and best practices to deliver exceptional results
What We're Looking For:
  • Previous customer service experience in the e-commerce space, preferably in a SaaS environment
  • Ability to thrive in a dynamic, fast-paced startup environment
  • Superb written and verbal communication skills
  • Quick learner with a flexible and adaptable mindset
  • Excellent computer skills and tech-savviness
Why Join Us?

At Triple Whale, we're passionate about creating a positive impact for our clients. Our values-driven approach and commitment to innovation make us an exciting place to work. If you're a customer-focused professional looking to make a difference, we'd love to hear from you.

", "lang_code": "en-US"}