Customer Support Team Lead

15 hours ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $95,000 - $141,000

Job Overview

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This is an exceptional opportunity to lead a team of customer support officers in delivering high-quality services across the university.

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As a team lead, you will play a key leadership role in influencing service delivery, supporting digital transformation, and directly enhancing the campus experience for students, staff, and visitors.

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About the Role

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Key responsibilities include leading and mentoring a team, managing support requests, incidents, and service delivery within agreed service level agreements, driving continuous improvement through analysis, documentation, and knowledge sharing, and fostering a positive, high-performance team culture aligned with the university's strategic goals.

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About You

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You are a confident and capable leader with a passion for customer service and technical support. Relevant qualifications and/or equivalent experience in IT support or customer service are essential. Strong knowledge of IT hardware, software, and infrastructure support is also required, as well as demonstrated experience in leading teams and delivering high-quality service.

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Exceptional communication, problem-solving, and analytical skills are necessary to work collaboratively across teams and manage competing priorities. A continuous improvement mindset with a strong focus on stakeholder experience is highly valued.

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Requirements

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To be successful in this role, you will need:

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  • Relevant qualifications and/or equivalent experience in IT support or customer service">
  • Strong knowledge of IT hardware, software, and infrastructure support">
  • Demonstrated experience in leading teams and delivering high-quality service">
  • Exceptional communication, problem-solving, and analytical skills">
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Benefits

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This role offers a unique opportunity to work in a dynamic and supportive team environment. As a team lead, you will have the chance to influence service delivery, support digital transformation, and directly enhance the campus experience for students, staff, and visitors.

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By joining our team, you will have the opportunity to develop your leadership skills, work collaboratively across teams, and contribute to the success of the university.

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