Customer Support Team Lead
13 hours ago
We are seeking an experienced and skilled individual to lead our Customer Support & Recoveries team.
The ideal candidate will have a proven track record in collections, credit risk management, and customer service. They will be responsible for achieving agreed performance targets, identifying training requirements, providing coaching, and motivating staff to deliver high-quality customer service.
- Credit account monitoring and maintenance
- Minimising delinquent customer facilities and keeping bad debt at acceptable levels
- Hardship assessment and assistance to vulnerable customers
- Leadership of the Customer Support & Recoveries team
- Performance target achievement
- Training needs identification and provision
- Staff motivation and development
This is an exciting opportunity to contribute to our goal of becoming Australia's most trusted bank and a leading purpose-driven business.
The successful candidate will enjoy a range of benefits, including:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A collaborative and supportive work environment
We are committed to creating a fairer and more just world through our banking practices and community engagement initiatives.
We empower our staff and customers to be part of the clean money movement, with a focus on delivering quality customer service and support.
-
Customer Support Team Lead
12 hours ago
Melbourne, Victoria, Australia beBeeCustomerSupport Full time $95,000 - $141,000Job Overview">This is an exceptional opportunity to lead a team of customer support officers in delivering high-quality services across the university.">As a team lead, you will play a key leadership role in influencing service delivery, supporting digital transformation, and directly enhancing the campus experience for students, staff, and visitors.">About...
-
Customer Support Team Lead
13 hours ago
Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $120,000Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team. As a key member of our customer support team, you will be responsible for providing leadership and guidance to the team members to ensure they deliver exceptional customer service.The successful candidate will have proven experience in...
-
Team Lead Customer Support
8 hours ago
Melbourne, Victoria, Australia Victoria University Full time**Location**:Footscray Park (with work across all campuses)**Classification**:HEP Level 6 + 17% employer superannuation**Contract Type**:Full time, Ongoing**Hours per week**:36.75The Digital and Campus Services team is seeking an experienced and motivated Team Lead, Customer Support to play a key leadership role. Based at our Footscray Park campus, you'll...
-
Team Lead Customer Support
3 weeks ago
Melbourne, Victoria, Australia Victoria University Full timeJoin to apply for the Team Lead Customer Support (Footscray Park) role at Victoria University3 days ago Be among the first 25 applicants Join to apply for the Team Lead Customer Support (Footscray Park) role at Victoria University Get AI-powered advice on this job and more exclusive features.Location: Footscray Park (with work across all...
-
Customer Support Team Lead
13 hours ago
Melbourne, Victoria, Australia beBeeSupport Full time $70,000 - $90,000We are seeking experienced professionals to join our team in Melbourne as Customer Support Team Leads. This is an excellent opportunity to work with clients and contribute to the growth of our business.The successful candidate will be responsible for managing client relations, creating financial packs, debt collection, client record keeping, and ATO...
-
Customer Support Team Lead
3 days ago
Melbourne, Victoria, Australia InstantScripts Full time $90,000 - $120,000 per yearWe help patients across Australia living in both metro and regional communities to access affordable healthcare in the comfort and convenience of their home. We're looking for a driven leader to join us to guide our growing support team and help shape the future of healthcare delivery.InstantScripts is Australia's largest telehealth and online digital...
-
Customer Service Consultant
3 days ago
Melbourne, Victoria, Australia LeasePLUS Team Full time $60,000 - $80,000 per yearAbout Us:LeasePLUS Group is a leading provider of vehicle leasing and salary packaging solutions, dedicated to empowering individuals and businesses with innovative financial services. Our commitment to customer satisfaction and excellence is at the core of everything we do.Job Description:We are seeking a dynamic and customer-focused individual to join our...
-
Customer Support Lead
9 hours ago
Melbourne, Victoria, Australia Chuffed Full time $110,000 per yearDescription Help Support the World's Biggest Social Justice Movements Role: Customer Support Lead Location: Australia, remote Type: Full-time is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $250M across 35,000 campaigns in 23 countries and we're just getting started. In the last...
-
Customer Service Team Lead
4 days ago
Melbourne, Victoria, Australia At Full timeOverviewDECJUBA is a leading Australian fashion retailer driven by our purpose to embrace our fearlessness and empower women.Bold, innovative, and grounded in our values, we've grown to over 140+ stores across Australia and New Zealand, powered by a passionate team who bring energy and authenticity to everything we do.At DECJUBA, we do more than just sell...
-
Customer Service Team Lead
22 hours ago
Melbourne, Victoria, Australia Decjuba Full timeABOUT DECJUBA We're a leading Australian fashion retailer driven by our purpose to embrace our fearlessness and empower women.Bold, innovative, and grounded in our values, we've grown to over 140+ stores across Australia and New Zealand, powered by a passionate team who bring energy and authenticity to everything we do.At DECJUBA, we do more than just sell...
