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Sales Journey Consultant
2 weeks ago
As a customer experience specialist, you will play a pivotal role in creating exceptional and collaborative sales journeys for our customers. The ideal candidate will have minimum 3 years of experience in a customer-facing role within direct sales.
About the RoleThis position involves coordinating and managing the sales process to ensure that our customers receive personalized solutions that meet their unique needs. You will be responsible for building positive relationships with customers, actively listening to their needs, and showcasing our product offerings.
Key Responsibilities:- Gaining comprehensive product knowledge and effectively communicating benefits to customers during demonstrations.
- Acting as the primary contact for customer inquiries, providing information on vehicles, aftermarket products, and financial services.
- Managing appointments, test drives, and ensuring a smooth delivery/handover experience for customers.
- Handling customer trade-ins, preparing sales contracts, valuations, and accurately processing documentation.
- Capturing and maintaining accurate customer information in Salesforce and DMS while following up post-delivery to ensure satisfaction and adhere to safety procedures.
We offer a range of benefits to our employees in recognition of their contribution to our success. These include thorough and ongoing training, career and development opportunities, a supportive team environment, additional days off, and access to our employee benefits program.
About YouTo be successful in this role, you should possess strong communication skills and proficiency in meeting KPI metrics. Prior automotive industry experience and familiarity with Salesforce are also highly desirable.
