Client Experience Specialist
1 week ago
The Client Systems and Experience Manager plays a pivotal role in shaping the client-facing systems and service logic for client engagement.
- ">
- Develop and implement plans to enhance client systems and overall experience.">
- Collaborate with internal teams to assess needs, triage clients, improve service quality, and streamline referral pathways.">
- Lead consultations, coaching, and working groups on Client Systems & Experience initiatives.">
- Support change management efforts for new client experience systems, including stakeholder engagement, training, and communications.">
- Contribute to business cases and tenders with current Client Systems & Experience insights.">
- Utilize customer insights, client feedback, and industry benchmarks to drive continuous improvement.">
- Provide strategic guidance on digital client platforms and self-service technologies.">
- Partner with the Insights & Analytics team to deliver qualitative and quantitative client experience insights.">
- Design Human-Centered Design artefacts to support program improvements.">
- Maintain a central repository of client experience tools, frameworks, and artefacts.">
- Establish and monitor metrics to measure the impact of Client Systems & Experience initiatives.">
- ">
- Designing, monitoring, and improving client-facing systems and service logic.">
- Collaborating with internal teams to assess needs, triage clients, and improve service quality.">
- Leading consultations, coaching, and working groups on Client Systems & Experience initiatives.">
- Supporting change management efforts for new client experience systems.">
- Contributing to business cases and tenders with current Client Systems & Experience insights.">
- Providing strategic guidance on digital client platforms and self-service technologies.">
By leveraging your expertise and passion for delivering exceptional client experiences, you will be instrumental in driving organisational success and making a meaningful impact on our clients' lives.
">Requirements">- ">
- A proven track record of designing, implementing, and monitoring client-facing systems and service logic.">
- Excellent collaboration and communication skills, with the ability to work effectively with cross-functional teams.">
- Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.">
- Experience with human-centered design principles and methodologies.">
- Ability to maintain confidentiality and handle sensitive information with discretion.">
We offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. Our comprehensive benefits package includes:
">- ">
- Competitive salary and bonus structure.">
- Opportunities for professional development and career advancement.">
- Flexible working arrangements and work-life balance.">
- Access to cutting-edge technology and resources.">
In addition to a competitive compensation package, we offer a range of benefits and perks that support your well-being and professional growth. Join our team and discover a workplace culture that values inclusivity, diversity, and employee satisfaction.
">As a valued member of our organisation, you will have access to exclusive benefits, including:
">- ">
- Discounts on health and wellness programs.">
- Recognition and rewards for outstanding performance.">
- Opportunities for mentorship and knowledge sharing.">
-
Client Experience Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeLuxury Full time $140,000 - $150,000Client Experience Specialist Job OverviewWe are seeking a Client Experience Specialist to join our team in Sydney.Key Responsibilities:Creating extraordinary client experiences that exceed expectations.Becoming a brand ambassador, sharing the Louis Vuitton story with passion.Cultivating long-term relationships with valued clients.Contributing to a vibrant...
-
Client Experience Specialist
1 week ago
Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $65,000Client Experience SpecialistAs a Client Experience Specialist, you will play a pivotal role in delivering exceptional customer service to our valued clients. This involves collaborating with the Account Management team to collectively service clients from diverse industries, experiences, and backgrounds.Establish, customise, and manage client accounts on our...
-
Client Experience Specialist
1 week ago
Sydney, New South Wales, Australia beBeeExperience Full time $90,000 - $130,000Client Experience SpecialistWe are seeking a skilled Client Experience Specialist to support our high-performing teams in delivering exceptional client journeys.This role involves enhancing the client experience through:Extracting and identifying key client dataSupporting store appointments and eventsDeveloping processes for smooth operation of client...
-
Client Experience Specialist
7 days ago
Sydney, New South Wales, Australia beBeeClientRelations Full time $60,000 - $95,000We are seeking an experienced relations specialist to support customer service administration and workshop teams to deliver exceptional client experiences.This role will involve managing repairs through our system, preparing cost estimates and invoices for clients, ordering spare parts and consumables, coordinating with logistics for repairs, monitoring...
-
Client Experience Specialist
1 week ago
Sydney, New South Wales, Australia beBeeOperations Full time $87,654 - $123,456As a Client Service and Operations Specialist, you will play a pivotal role in shaping the client experience for our high-net-worth individuals.This is a unique opportunity to work closely with clients, managing all operational aspects of our firm's relationship with them. Your ability to form close relationships and provide personalized support will be...
-
Client Experience Specialist
7 days ago
Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $70,000Job DescriptionWe are seeking a skilled professional to deliver exceptional customer service as a Client Experience Specialist. This is an exciting opportunity for a customer-focused individual who is passionate about delivering timely, accurate, and courteous responses.Handle inbound customer inquiries and provide responsive communication.Utilize excellent...
-
Client Experience Specialist
6 days ago
Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $84,000We are seeking a Client Experience Specialist to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our clients.Your primary role will be to understand client needs and provide tailored solutions through effective communication and problem-solving skills. You will work closely with...
-
Client Experience Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomerExperience Full time $75,000 - $105,000Job Summary:We are seeking a highly skilled Client Services Specialist to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and building strong relationships with clients.The ideal candidate will have relevant work experience, excellent communication skills, and the ability to...
-
Client Experience Specialist
1 week ago
Sydney, New South Wales, Australia beBeeClientExperience Full time $55,000 - $84,000Role OverviewWe are seeking a skilled Client Experience Specialist to join our Frontline Operations group. This role involves providing high-quality service to clients through various channels, including phone, web chat, email, and online portals.About the RoleThis APS 3 position requires strong communication and interpersonal skills, with the ability to...
-
Client Experience Specialist
1 week ago
Sydney, New South Wales, Australia beBeeCustomer Full time $104,960 - $107,219Job Overview">We are seeking a highly skilled and detail-oriented individual to join our team as a Client Services Specialist. As a key member of our client services department, you will be responsible for providing exceptional customer experiences by building strong relationships, ensuring continued business profitability, and maintaining high service...
