Senior Identity Strategist

1 week ago

Sydney, New South Wales, Australia beBeeIdentity Full time $176,667 - $234,333

Unlock Digital Potential: Empower individuals to cultivate digital freedom, making experiences secure and seamless without compromise.

Our Mission: Champion every identity, celebrating differences to bring authentic selves to work. Our intelligent cloud identity platform lets people shop, work, bank, and interact without friction or fear, while protecting digital identities at its core.

About the Role: As a senior customer success architect, drive strategic value and technical success for complex and high-impact customers. Partner with executives, architects, and technical teams to ensure successful deployment, adoption, and expansion of solutions.

  1. Serve as a senior technical leader and strategic advisor across a portfolio of enterprise accounts, helping customers maximize the value of their investments.
  2. Lead in-depth architecture assessments, technical health checks, and optimization initiatives to ensure secure, well-architected deployments.
  3. Identify product and service opportunities based on customer needs, and drive alignment with Sales and Professional Services for solution scoping and delivery.
  4. Partner with customers to co-develop identity roadmaps and ensure successful realization of use cases across digital transformation initiatives.
  5. Act as an escalation point for complex technical challenges, guiding customers through solutioning and issue resolution.
  6. Influence product strategy by capturing customer feedback and translating it into actionable input for Product Management.

Required Skills and Qualifications: 7+ years of experience in a technical, customer-facing role such as Customer Success Architect, Solutions Architect, Sales Engineer, or Professional Services Consultant. Proven success managing executive relationships and delivering value across Fortune 500 or large enterprise accounts.

What We Offer: A flexible, collaborative work environment that empowers individuality. Competitive benefits and perks in a company culture that grows quickly but remains true to innovative startup values.

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