Executive Leader

3 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $180,000 - $230,000
Job Title: Head of Claims Operations
As a senior leader, you will be accountable for ensuring best practice national standards for process and services. This includes using data to ensure operations, claims and legal management teams are providing services to our member within set standards.

Key Responsibilities:
  • Owning and driving end-to-end process excellence across claims and legal management.
  • Providing oversight to ensure critical operations are executed in alignment with standard processes and service level agreements (SLAs).
  • Managing commercial performance and quality outcomes in collaboration with internal stakeholders and external legal panels and experts.
  • Leading and championing the strategic change agenda in partnership with the business unit.
  • Contribute to the development of claims and legal strategy models, and execute initiatives in collaboration with peers and direct reports.
  • Delivering reporting and insights on key drivers impacting claims and legal P&L expenses.


Requirements:
  1. Proven experience managing stakeholders at the C-suite level.
  2. Over 7 years of experience in Operations Management.
  3. Background in insurance operations highly desirable.
  4. More than 5 years of people leadership experience.
  5. Demonstrated leadership of cross-functional, nationally distributed teams preferred.
  6. Strong commercial acumen with a strategic business mindset.
  7. Solid understanding of P&L management, business planning, and execution.
  8. Familiarity with national insurance and medico-legal regulatory frameworks is advantageous.
  9. Exceptional relationship-building and stakeholder engagement skills.
  10. Proven ability to drive and deliver results aligned with KPIs and short-term incentive (STI) objectives.

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