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Service Branch Director

2 months ago

Perth, Western Australia Johnson Controls Full time
About This Role

We are seeking a highly skilled and experienced Branch Supervisor to lead our Service Branch in achieving business growth and customer satisfaction objectives. As a key member of our team, you will be responsible for providing strategic leadership, financial management, and operational excellence to drive business success.

Key Responsibilities
  • Develop and deploy strategies to achieve sustainable business growth and customer satisfaction objectives.
  • Lead the team to achieve excellence in operations and optimum profit.
  • Leverage customer feedback and relationships to align project delivery to their needs and satisfaction levels.
  • Develop and ensure compliance to business processes to enable effective and productive operations.
  • Strategize and lead delivery/systems sales to meet and exceed company growth targets.
  • Plan and ensure the adequacy of resources (manpower, tools, etc.) to enable the branch to meet planned objectives.
Requirements
  • 8+ years' experience in HVAC or BMS environments with related technical qualifications.
  • Previous experience as a Service or Operations Manager is preferred but not required.
  • Focused, collaborative, and passionate about project execution and complex environments.
  • Strong leadership/supervisory skills with the ability to influence team collaboration focused on outcomes.
  • Excellent analytical/problem-solving and interpersonal skills.
  • Commercial contractual competence with a proven capability to mitigate and manage conflict to resolution.
  • Advanced computer/MS Windows skills, including software applications such as MS Projects, PowerPoint, Excel, Access, etc.
About Johnson Controls

Johnson Controls is a global leader in building products, digital technologies, software, and services. Our mission is to continuously deliver outcomes for our customers and partners. We value diversity and inclusion, and our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.