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Applications Laboratory Expert
2 weeks ago
We are seeking an experienced and skilled Technical Applications Specialist to join our team. This is a great opportunity to work with cutting-edge laboratory equipment and make a positive impact on a global scale.
The ideal candidate will possess strong technical knowledge, excellent customer service skills, and be able to deliver outstanding customer experience through exceptional pre-sales and post-sales technical support.
- Deliver technical support for laboratory equipment products, addressing customer inquiries through face-to-face interactions, telephone calls, or email communications.
- Become a trusted advisor by building strong relationships with customers through expert advice and support.
- Collaborate with the commercial team to support opportunity conversion, including large opportunity management support.
- Partner with the product management team to support portfolio strategies by creating collateral that emphasizes product benefits and applications.
- Assist with field-based and virtual product demonstrations and training, providing support and expertise to ensure effective product use.
- Deliver comprehensive product training for colleagues, incorporating new product introductions, competitor profiling, and market updates.
- Take ownership to resolve and/or escalate customer issues when necessary.
- Engage in special team or individual projects as needed, demonstrating flexibility and a willingness to support various initiatives.
To be successful in this role, you will need a Bachelor's or Master's degree in a scientific discipline, minimum 3+ years of industry or related work experience, and extensive hands-on experience with laboratory equipment products and applications.
You will also need to possess a customer-facing personality, with the ability to build positive relationships and engage in technical discussions with customers. Excellent communication and organizational skills are essential for this role, as well as the ability to work independently and travel within the ANZ territory.
